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News Article : Hertz letter to editor, ITInews - Response to article “It hurts with Hertz”
Category: Short-Term Insurance : Motor Vehicle
Author:Gareth Tindall
Email:[email protected]
Posted:15 Jul 2007

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Hertz does not sell insurance

Our apologies for the confusion and service you encountered with Hertz in January this year. Our staff are trained to deal with all queries, but in this instance the counter clerk handled the matter inappropriately.

We are addressing this with all staff as a matter of urgency.

Allow me to explain exactly what the breakdown for charges are at Hertz, with facts that are relevant to your article:

Hertz charges explained - Car rental charges

When hiring a car, the daily rate is determined upon return of the car to the depot once the mileage has been recorded.

There are three options:

1. R99 per day: the car rental is R99 per day and the client pays for mileage per km.
This R1.36/km and there are no free km’s on this option. This means that if you use the car for a day, and only travel 50kms, your total car rental would come to (R1.36x50=R68) + R99 = R167.
This does not include the additional waiver options, contract fee or fuel top up.

2. R220 per day: the car rental is R220 per day you are allocated 200kms free, you only pay for mileage over and above the 200kms.

Option 1: You rent the car for 1-6days and pay R220 per day.
If you use the car for 4 days, you’ll be allocated 800kms free. If you travel more than that, e.g. 900kms, you pay for the 100kms at the R1.36 rate. This amounts to (R1.36x100=R136) + (R220x4= R880) = R936.
This does not include the additional waiver options, contract fee or fuel top up.

Option 2: You rent the car for 7+ days and pay R203 per day.
If you use the car for 14 days, you’ll be allocated 2800kms free. If you travel more than this, e.g. 3600kms, you pay for the 800kms at the R1.36 rate. This amounts to (R1.36x800=R1088) + (R203x14=R2842) = R3930.
This does not include the additional waiver options, contract fee or fuel top up.
The computer calculates the cheapest rate based on the mileage covered.

Insurance & waiver’s

Hertz does not sell insurance. The R153 indicated as insurance is the totaling of the theft and super damage waiver options.

Theft Waiver = R65 per day – in the event of theft the client would have had an excess up to R3000.

Super Damage Waiver = R88 per day - in the event of an accident the client would have had an excess up to R3000.

This is optional, but we do encourage clients to make use of this facility as the probability of theft or vehicle damage can rarely be measured. If they don’t make use of the waiver options, should the car be damaged or stolen, the client would have to cover the replacement and or damage costs incurred.

Airport surcharge

This is a standard requirement of all airports. We have to pay the airport a percentage of the rental for every car rented out from each and every airport location. This is 9% of time and kilometers travelled, for each car rental.

Tourism levy

This is standard requirement of all airports. This fee is 1% of time and kilometers travelled, for every car rental.

Contract fee

This is standard practice in the car rental industry. We charge a R25 administration fee for every car rental. The details are printed on the contract and this amount is indicated.

Re-fuelling charge

All Hertz cars’ fuel tanks are filled when removed from the premises. There is an option where the client removes the car with a full tank, and can either re-fuel it or we re-fuel it and charge him for the costs. At Hertz we only charge the exact amount of fuel the vehicle takes. In other countries like Europe, they charge a service fee for re-fuelling at the rate of 1.50 Euros for every litre above the fuel charge.

We at Hertz sincerely hope that any confusion regarding our pricing and charges have been cleared. Should you have any further queries, please do not hesitate to contact us.

Gareth Tindall
CEO Hertz SA

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